Shipping policy

Shipping Policy

Last updated: 2026/02/02

This Shipping Policy applies to orders placed on tryavea.com, owned and operated by:

SUCCES MANIA LLC
102 Gold Avenue SW
Albuquerque, New Mexico
Email: hello@tryavea.com

By placing an order on tryavea.com, you agree to the terms described in this Shipping Policy.

  1. Order Processing

Orders are processed after payment has been successfully completed and verified.

Order processing times may vary depending on product availability, order volume, holidays, weekends, supplier delays, or other circumstances beyond our control.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, when available.

  1. Shipping Destinations

tryavea.com ships internationally.

Please note that shipping availability, delivery times, and shipping costs may vary depending on the destination country or region.

We reserve the right to refuse, cancel, or limit shipping to certain locations where delivery is unavailable, restricted, unreliable, or not commercially reasonable.

  1. Shipping Times

Estimated delivery times vary depending on the destination, shipping method, carrier, customs processing, and other factors outside of our control.

Delivery estimates provided at checkout or by email are estimates only and are not guaranteed.

International orders may take longer due to customs clearance, local postal services, import procedures, or carrier delays.

  1. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

Shipping fees may vary depending on the destination, order value, product type, package weight, and selected shipping method.

Original shipping fees are non-refundable unless the refund is due to an error on our part, a defective item, or an incorrect item sent.

  1. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, tariffs, or other charges imposed by their country or local authorities.

These charges are not included in the product price or shipping cost unless expressly stated at checkout.

We are not responsible for delays caused by customs inspections, customs clearance procedures, or local import regulations.

If a package is refused or returned due to unpaid customs duties, taxes, or import fees, we may deduct any related costs from any eligible refund.

  1. Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at hello@tryavea.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

  1. Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking updates may take time to appear after shipment.

If your tracking information shows that your package has been delivered but you have not received it, please check with your local carrier, neighbors, building reception, or delivery location before contacting us.

  1. Lost, Delayed, or Missing Packages

We are not responsible for delays caused by carriers, customs, weather, holidays, incorrect addresses, local delivery issues, or events outside of our control.

If your order appears to be significantly delayed or missing, please contact us at hello@tryavea.com with your order number and tracking information, if available.

We will review the issue and may assist you in contacting the carrier or finding an appropriate resolution, depending on the circumstances.

  1. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at hello@tryavea.com.

Please include:

  • Your order number;

  • Photos of the damaged package;

  • Photos of the damaged product;

  • A brief description of the issue.

We will review your request and, if the issue is confirmed, may offer a replacement, refund, or other appropriate resolution.

  1. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, unpaid customs fees, or failure to collect the package, we may contact you to arrange reshipment.

Additional shipping fees may apply.

If a refund is approved for a returned package, shipping costs and any return-related fees may be deducted from the refund amount, unless otherwise required by law.

  1. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@tryavea.com.

We cannot guarantee that an order can be canceled once it has been processed, fulfilled, or shipped.

If your order has already shipped, you may need to follow the return process described in our Return and Refund Policy.

  1. Contact Us

For any questions about this Shipping Policy, please contact us at:

SUCCES MANIA LLC
102 Gold Avenue SW
Albuquerque, New Mexico
Email: hello@tryavea.com