Refund policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made on tryavea.com, owned and operated by:

SUCCES MANIA LLC
102 Gold Avenue SW
Albuquerque, New Mexico
Email: hello@tryavea.com

By placing an order on tryavea.com, you agree to the terms described in this Return and Refund Policy.

  1. General Policy

At tryavea.com, we want our customers to be satisfied with their purchases. If you are not fully satisfied with your order, you may contact us at hello@tryavea.com to request a return or refund.

Return and refund requests are reviewed in accordance with the conditions set out below.

  1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be:

  • Unused, unopened, and in the same condition in which you received it;

  • In its original packaging;

  • Accompanied by proof of purchase, such as an order confirmation or receipt.

Returned items that do not meet these conditions may be refused.

  1. Non-Returnable Items

For hygiene, safety, and product integrity reasons, consumable products are non-returnable and non-refundable once opened, used, or tampered with.

We may also refuse returns for any item that has been damaged, altered, or used after delivery.

  1. How to Request a Return

To request a return, please contact us by email at:

hello@tryavea.com

Please include the following information in your request:

  • Your full name;

  • Your order number;

  • The email address used for the order;

  • The reason for the return request;

  • Photos or supporting evidence, if applicable.

If your return request is approved, we will provide you with the return address and return instructions by email.

Please do not send any item back before receiving return instructions from us.

  1. Return Shipping Costs

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable, unless the return is due to an error on our part or a defective or incorrect item.

We recommend using a trackable shipping service, as we are not responsible for returned items lost or damaged in transit.

  1. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If your refund is approved, it will be processed to the original payment method used at checkout.

Refunds are generally processed within 5 to 10 business days after approval. Please note that your bank or payment provider may require additional time to post the refund to your account.

  1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at hello@tryavea.com as soon as possible after delivery.

Please include your order number, a description of the issue, and photos of the item and packaging.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution.

  1. Exchanges

We may offer exchanges when available and approved by us.

If you would like to request an exchange, please contact us at hello@tryavea.com with your order details.

Exchange availability may depend on product stock, item condition, and eligibility.

  1. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@tryavea.com.

We cannot guarantee that an order can be canceled once it has been processed, fulfilled, or shipped.

If your order has already been shipped, you may need to follow the return process described in this policy.

  1. International Orders

tryavea.com ships internationally.

For international returns, customers are responsible for all return shipping costs, customs duties, taxes, import fees, or other charges that may apply.

We are not responsible for delays caused by customs, carriers, or circumstances outside of our control.

  1. Contact Us

For any questions about this Return and Refund Policy, please contact us at:

SUCCES MANIA LLC
102 Gold Avenue SW
Albuquerque, New Mexico
Email: hello@tryavea.com